Frequently Asked Questions

LOCATION

Where Are You Located?

1. Maseru Ha Shelile / Masowe 1B along Tsoapo-le-bolila Road near 207 bus stop 2. Maseru Lithoteng, Ha Seoli along Semphethenyane Road near Motsekuoa bus stop 3. Maseru Semphethenyane along Semphethenyane Road near Motlakaseng bus stop 4. Maseru Nts’irele, Ha Abia near Abia High-School and Ha-Mutlanyane

PROMOTION

When Does The Monthly Promotion Begin?

Our fixed monthly promotions begin on the 25th of each month, or the 24th if the 25th falls on Sunday.

When Does The Monthly Promotion End?

Our fixed monthly promotions end on the 5th of each month or on Sunday if the 5th falls on Friday.

SHIPPING

What Shipping Methods Are Available?

We offer several shipping methods for local delivery, including courier delivery, delivery truck or van service, freight service, and in-store pickup. The specific shipping method we use will depend on the size and weight of your order, your location, and other factors

How do I know which shipping method will be used for my order?

The shipping method used for your order will be determined based on the size and weight of your shipment, your location, and other factors. We'll provide you with the shipping method and estimated delivery time at the time of your order.

How Long Will It Take To Get My Package?

The delivery time for your package will depend on several factors, including the shipping method used, the location of the recipient, and any potential delays in transit. We'll provide you with an estimated delivery time at the time of your order. If you need your package by a specific date, please let us know and we'll do our best to accommodate your request. Please note that delivery times are estimated and not guaranteed

PAYMENT

What Payment Methods Are Accepted?

We accept cash on delivery and PayPal. If you choose cash on delivery, you can pay in cash when the package is delivered. If you choose PayPal, you'll be redirected to PayPal's secure site to complete your payment

Is Buying On-Line Safe?

Yes, buying online can be safe when you take appropriate precautions. To protect your personal and financial information, make sure you're using a secure website (look for "https" in the website address) and a secure payment method. You should also be cautious when clicking on links or downloading attachments from unknown sources. If you have concerns about the security of a website or the information you're being asked to provide, it's best to do your research or look for alternative options.

Order & Retunrs

How do I place an Order?

To place an order, follow these steps: 1. Browse our product catalog and select the items you would like to purchase. 2. Add the items to your shopping cart. 3. Review the items in your cart and make any necessary changes. 4. Enter your shipping and payment information. 5. Review and confirm your order. 6. Complete your payment.

How Can I Cancel Or Change My Order?

To cancel or change your order, please contact us as soon as possible. If your order has not yet been shipped, we may be able to make changes or cancel it for you. However, if your order has already been shipped, we may not be able to make changes or cancel it. In this case, you may be able to return the items for a refund or exchange, subject to our return and exchange policies.

Do I need an account to place an order?

Yes, an account is required to place an order with us. Creating an account is simple and allows you to easily track your orders, manage your personal information, and save your payment information for future purchases. If you have any questions or need help setting up an account, please don't hesitate to contact us

How Do I Track My Order?

You can track your order by logging into your account on our website and viewing your order history. You'll be able to see the status of your order, as well as any updates or tracking information that's available. If you have any questions or need help tracking your order, please don't hesitate to contact us.

How Can I Return a Product?

To return a product, please follow these steps: 1. Review our return policy to ensure that the item is eligible for return. 2. Contact us to initiate the return process and receive a return merchandise authorization (RMA) number. 3. Pack the item securely and include the RMA number and a copy of your original receipt or packing slip. 4. Ship the item back to us using a traceable shipping method.
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